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Privacy Policy


Programmes for NGOs Ltd (“P4NGOs”, “we” or “us”) is committed to protecting and respecting your privacy.  We understand that your privacy and the security of your personal information are extremely important. This policy explains what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you. Please read it carefully. We may change or update this policy as necessary. We will post any changes on this page, so please check back frequently. 
This policy applies if you interact with us over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media 
1.    Who we are
2.    When we collect your personal information
3.    Sort of personal information we hold
4.    Legal basis for processing your personal information
5.    How we use your personal information
6.    How we store your personal information 
7.    Cookies and similar technologies
8.    Who we might share your personal information with
9.    Your rights
10.    How long we keep your personal information for
11.    Contact us
12.    Policy change

1.    WHO WE ARE
Programmes for NGOs Ltd is a UK-based private limited company (Companies House Registration Number: 13101939). specialised in providing tailored programme-focused support to charities in the UK and worldwide. We manage grants and implement overseas humanitarian & development projects; provide programme consultation; and link donors with trusted & vetted local partners. 

2.    WHEN WE COLLECT YOUR PERSONAL INFORMATION

 

  • When you make an order with us.

  • When you contact us by email, telephone, letter or through our websites. 

  • When you visit and use our websites and subdomains (please read “Cookies” section)

  • When you interact with us on our social media platforms

3.    SORTS OF PERSONAL INFORMATION WE HOLD

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

  • Information about the services that we provide to you (including for example, the service we have provided to you, when and where, what you paid, and so on);

  • Information about any device you have used to access our services including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources;

  • Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our services; and

  • Information from other sources such as specialist companies that provide customer information (like marketing and research companies), social media providers as well as information that is publicly available.

4.    LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

  • Whenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:

  • Consent: You have told us you are happy for us to process your personal information for a specific purpose;

  • Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.

  • Performance of a contract: We must process your personal information in order to be able to provide you with one of our services;

  • Legal obligation: We are required to process your personal information by law (For example, disclosing your personal information to a law enforcement agency if we receive a valid legal instruction); 

  • Public information: Where we process personal information which you have already made public;

  • Due diligence: We might have to conduct more detailed due diligence on individual or institutional customers, partner or service provider. 

5.    HOW WE USE YOUR PERSONAL INFORMATION
There are a number of ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way. We may use your information in the following ways:

  • To process your orders and take payments; 

  • To deal with your queries or questions to us; 

  • Send payment confirmation and order update

  • To improve our services, for example, if we are allowed, we may request your feedback on our services.

  • To personalise your shopping experience: we try to understand our customers so we can provide you with a great experience, relevant marketing and online advertising.

  • Analytics and profiling: we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy. This helps us to serve you better and to find ways to improve our services and websites. 

  • Contacting you: we use your personal information to contact you: either to conduct market research or to contact you about products and services from us and other companies. We may also contact you in relation to any questions you have raised with us or to discuss the status of your account with us. 

6.    HOW WE STORE YOUR PERSONAL INFORMATION 
We might use third-party service providers to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers. Some of these suppliers or service providers might be based outside of the EEA. In addition, limited types of personal data, such as name, address and type of service purchased, might be stored in hard desk for operational purposes. 


7.    COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and other similar tracking technologies to distinguish you from other users of our website (including when you browse third party websites). This helps us to provide you with a good experience when you use our services. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so. We may use some or all of the following cookies:

  • Essential Cookies

  • Functionality Cookies

  • Performance/Analytical Cookies

  • Retargeting/Advertising Cookies

For more information about cookies, including how to see what cookies have been set and how to manage and delete cookies, visit www.aboutcookies.org or www.allaboutcookies.org 

8.    WHO WE MIGHT SHARE YOUR PERSONAL INFORMATION WITH

Service providers: we work with partners, suppliers, and agencies so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf and are required to meet our high standards of security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties may include:

  • Advertising companies,

  • Banks

  • Social media providers – such as Facebook, Instagram and Twitter – where we interact with you on social media;

  • Third party vendors who help us to manage and maintain our IT infrastructure;

  • Providers of temporary staff, who need access to certain personal information to carry out their role within the business;

  • Where relevant, our professional advisors, such as lawyers and consultants;

  • Companies that deploy our email campaigns for us because they need to know your email address to carry out these services;

  • Companies that provide insights and analytics services for us so we can provide the right services, send the right marketing campaigns and understand our business and customers better;

  • Security and fraud prevention companies to ensure the safety and security of our customers, colleagues and business;

  • Companies that enable us to collect your reviews and comments, both online and offline; and

  • Other organisations and individuals - we may share your personal information in certain scenarios. For example:

  • If we're discussing selling or transferring part or all of our business, we may share information about you to prospective purchasers and their advisers - but only so they can evaluate the relevant business; or

  • If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the services to you.

  • If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority such as the police or the Department for Work and Pensions;

9.    YOUR RIGHTS
Under information protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at director@programmesforngos.com if you wish to make a request.


10.    HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR
We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end seven years after the end of your relationship with us. 

11.    CONTACT US
If you have questions about this privacy policy or the way in which Programmes for NGOs Ltd processes your personal information, you can contact us using the details below: 
Email:  director@programmesforngos.com

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at director@programmesforngos.com
You can also complain to the ICO if you are unhappy with how we have used your information.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113


ICO website: https://www.ico.org.uk

12.    POLICY CHANGE 
We keep this privacy policy under regular review and we will place any updates on this web page. Please check this page frequently for any new updates. 

Last updated in June 2022

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